By booking Jasapoles Bali you agree to the terms below. We have kept them short so they actually get read. If anything is unclear, ask on WhatsApp before the work begins.
1. Scope of service
Our work covers polishing and crystallization of natural stone floors (granite, marble, terrazzo, palimanan limestone, andesite), floor levelling, grout epoxy, scheduled maintenance, and polishing of wood parquet, glass and stone fixtures. The agreed scope for each booking is whatever is set out in the written quote, whether by chat or letter.
2. Quotes and site visits
- A quote based on photos is an estimate. The final price is set after a site visit and measurement on location.
- Site visits are free within our service areas in Bali and place you under no obligation to book.
3. Preparation and site access
- The customer provides access, electricity and water on site while the work is under way.
- Valuables and breakables are secured by the customer before the crew arrives; we help move lighter furniture and put it back.
- Newly polished areas need to stay clear of foot traffic until dry, following the crew’s instructions on site.
4. Certain stone conditions
Stone that is already cracked, hollow, crumbling, or has been coated with certain products carries a different risk of outcome. We raise risks like these openly during the site visit, before you decide to go ahead.
5. 30-day shine guarantee
- The shine from crystallization is guaranteed for 30 days from handover, under normal use and care.
- The guarantee does not cover new damage from acids or harsh chemicals, scratches from sharp objects, water leaks, or structural damage to the stone.
- To claim, send photos and video of the floor over WhatsApp. Our crew comes to inspect and puts it right at no cost if it falls within the guarantee.
6. Payment
Amounts and payment method follow the agreed written quote. Unless agreed otherwise, the balance is settled after the work is finished and you have inspected the result.
7. Cancellation and rescheduling
Cancellations and schedule changes are accepted at no charge up to 24 hours before the booked start time.
8. Limit of liability
Our liability for loss proven to be caused by our crew’s negligence is limited to the value of the work paid for on that booking.
9. Changes to these terms
The current version of these terms is always published on this page. Bookings already under way follow the version that applied when the booking was agreed.
10. Contact
Questions about these terms: WhatsApp 0851-5638-9470 or email halo@jasapolesbali.com.